Digital game purchases are taking over and with that, every online store seems to have its own policies regarding refunding a game. Recently, PlayStation’s refund policy has come into the light because of how unfair and broken it is.
Steam, one of the biggest online video game distributor’s has a very solid refund policy. Steam games, DLC, wallet funds, pre-purchases, in-game purchases can be refunded if done any time after before 14 days pass from the date of purchase and if your play time is under 2 hours. This gives players the time to see if the game is good and if the game works well on their system. However, the PlayStation Store refund policy is nothing like that.
You have 14 days* from purchase to request a refund to your PSN wallet. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
*The 14-day period applies to the time taken to submit the form. You won’t lose your eligibility if the 14-day period ends before you receive a response.
So PlayStation’s refund policy gets voided if you download start downloading the game. Not even if you complete but if you just start the download. That’s a very broken policy because people can’t try the game out to see if it is a game that they’ll enjoy or not. This has caused a lot of problems for people who might have bought a game, only to see it go on sale a day later but they can’t refund the game because they started the download and haven’t even played the game. Or for players who bought a highly reviewed game but didn’t like the first hour of gameplay and want it refunded.
Sony has brought in Pre-paid cards in India for players to use to buy games from the PlayStation Store directly but if the refund policy stays the same, they might not fully trust buying a game from their Store.
You can read more about the new pre-paid cards here.
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